Local Pickup & Delivery Policy

Last updated: 2 September 2026

We are pleased to offer local delivery and free local pickup to customers within our local service area. Please read the following information before selecting your preferred fulfilment method at checkout.

Local Delivery

Local delivery is available to customers located within a 6 km radius of our store.

A flat $10 local delivery fee applies to each order selected for local delivery.

Delivery Schedule

Local deliveries will generally take place on either the next Saturday or Sunday following the date your order is placed.

We will do our best to deliver your order within this timeframe; however, delivery times may vary due to order volume, weather, traffic, or other circumstances outside our reasonable control.

Specific delivery times cannot be guaranteed. Where possible, we may contact you to provide an approximate delivery timeframe.

If You Are Not Home

If you are not available when we attempt to deliver your order, we may leave your order in a safe and suitable location at the delivery address.

When placing your order, you may provide instructions regarding your preferred safe place, where available. We will use reasonable judgement when determining whether a location is suitable and safe.

Once your order has been delivered to the address provided and left in a reasonably safe location, responsibility for the order passes to the customer, subject to any rights you may have under applicable Australian consumer law.

We recommend ensuring that your delivery address is secure and that someone is available to receive the order where possible.

Delivery Address

Please ensure that your delivery address and contact details are correct when placing your order.

We cannot guarantee delivery to an incorrect or incomplete address supplied by the customer. If you realise that you have provided an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that the address can be changed once your order has been dispatched.

Local delivery is only available within our 6 km delivery radius. If your address falls outside this area, we may contact you to arrange an alternative shipping method or refund the local delivery fee where appropriate.

Free Local Pickup

We offer free local pickup for customers who prefer to collect their orders.

Local pickup is available on Saturdays, unless another collection day or time has been agreed upon with us in advance.

Pickup Process

When you confirm your cart and proceed to checkout, you will have the option to select a pickup date and time on any upcoming Saturday.

Once your order is placed, we will be notified of your selected pickup date and time and will prepare your order for collection accordingly.

Please arrive within your selected pickup window so that we can have your order ready for you.

Please wait until you have received confirmation that your order is ready before attending for pickup.

When collecting your order, please have your order confirmation or other relevant order details available so that we can locate and verify your order.

Pickup Delays

If you are unable to collect your order on the agreed pickup day, please contact us as soon as possible to arrange an alternative collection time.

Orders that remain uncollected for an extended period may be subject to further arrangements being made with the customer.

Changing Your Fulfilment Method

If you have selected local delivery but would prefer to collect your order, or vice versa, please contact us as soon as possible.

We will do our best to accommodate changes before your order has been prepared or dispatched. Changes cannot always be guaranteed once an order is being processed.

Delays & Unforeseen Circumstances

While we aim to fulfil local delivery and pickup orders within the timeframes stated above, delays may occasionally occur due to circumstances outside our reasonable control, including severe weather, road closures, unexpected demand, staff availability, or other unforeseen events.

If a significant delay occurs, we will make reasonable efforts to contact you and provide an updated timeframe.

Order Issues

If your order arrives damaged, is missing items, or you believe there is another issue with your order, please contact us as soon as possible after delivery or pickup.

Please provide your order number and, where relevant, photographs of the issue so that we can assess and assist with your enquiry.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

Contact Us

If you have any questions about local delivery or pickup, or if you are unsure whether your address is within our 6 km delivery area, please contact us before placing your order.

Email: sales@neonnoel.com.au