Shipping policy

Last updated: August 30, 2026

Thank you for shopping with us! We’re committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you’ll receive a confirmation email with tracking information, where available.

Shipping Times

Estimated delivery times are:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather, public holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be displayed on our website or at checkout.

Tracking Your Order

Once your order has been dispatched, we’ll send you a shipping confirmation email containing your tracking number, if tracking is available for your selected shipping method.

Please allow up to 48 hours for tracking information to become active.

Incorrect or Incomplete Addresses

Please make sure your shipping information is correct before completing your order.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you.

Once an order has been handed to the shipping carrier, delivery delays may occur that are outside our control. We’ll do our best to help resolve any issues with the carrier.

If your tracking information indicates that your package has been delivered but you cannot locate it, please check around your property and with household members or neighbours before contacting us.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged packaging and products.

We’ll review the issue and work with you to determine the appropriate resolution.

Changes to This Shipping Policy

We reserve the right to update or change this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: sales@neonnoel.com.au
Business Name: Neon Noel